REGISTRATION

  1. How do I register?
  2. What priveledges do I receive by registering?
  3. Why do I need to register?
  4. What fees or deposits must be paid along with a registration?
  5. How do I register if I live in North America? My cousin in Poland, who is a dealer, told me about registering with Global Trader.

PAYMENT

  1. How do I pay?
  2. What payment methods do you accept for buyers located overseas?
  3. Wire transfers
  4. What is Global Traders bank wire information?
  5. What is your address?
  6. What does it cost me to buy on ManheimGlobalTrader.com?
  7. What is an Export Brokerage Fee?
  8. When is my payment due?
  9. Is there a penalty if I don't make my payment on time?
  10. Which currencies do you accept?
  11. How do I check the status of my payment?
  12. How long does it take for a payment to clear?

BIDDING

  1. How do I place a bid?
  2. How can I automatically increase my bid? What is Proxy Bidding?
  3. How do I know if I've been outbid?
  4. How do I know if I've won the auction?
  5. How can I cancel a bid?
  6. I am a new/first time buyer on ManheimGlobalTrader.com, and I have already won 1 vehicle. Why can't I place a bid on any additional cars?
  7. I am a new client on ManheimGlobalTrader.com, and I can only place one bid at a time. Why is this?

SHIPPING

  1. Who is responsible for shipping and/or shipping costs?
  2. How do I get a shipping estimate?
  3. Are there any extra shipping charges?
  4. How do I check the status of my shipment?
  5. Can you ship to my country?
  6. Can I insure my vehicle during transportation?

OTHER QUESTIONS

  1. How often are new vehicles added to the Global Trader site?
  2. How are the vehicles selected to be on Global Trader?
  3. Who determines the sale price of the vehicles?
  4. Is the price of the vehicle negotiable?
  5. How will I know where the vehicles are located?
  6. Condition Grading Scale - what does it mean? How to read these grades?
  7. Can I see the vehicles I am interested in bidding on?
  8. How can I find the history of the registrations, accidents and branding of any vehicle?
  9. What if the vehicle is not in the condition advertised?
  10. When will I receive confirmation for purchased vehicles?
  11. Does the auction charge the buyer a fee in the purchase of a vehicle?
  12. For answers to specific questions that aren’t covered in our F.A.Q. please fill in the form.

JAPANESE INVENTORY

  1. What is Arai's grading scale?
  2. My bid value and final sale value of vehicle at hammer were the same, why did I not win the vehicle?
  3. Can Arai import vehicles to my country?
  4. What is a pre-export inspection and a pre-export inspection check?
  5. What is the radiation inspection?
  6. Does the auction charge the buyer a fee in the purchase of vehicle?
  7. Can I make arrangements for transportation by myself?



REGISTRATION 

How do I register? Back to Top  
Registering as a buyer on Global Trader is very easy. First read all of the information about Global Trader and feel confident about our services. If you're ready to register, now, simply click here to complete the new member registration application. If you need a little more time you can click on Registration on the main pages later. As soon as the registration forms are complete submit them. An email will be sent to the address on the registration form asking you to verify the information and confirm your registration. One click of the mouse and the message will reach us that you wish to continue the registration procedure. Within 72 hours you will be informed by email of your successful registration. The last step is to send the fees for a one year registration. When this is received the registration will be complete.

** Be sure to register in the name that you would like the paperwork completed in. Once there is a purchase on an account the name on the accountcannot be changed. If an account does not have a purchase on it yet, the name can be changed for a fee of $150 and an updated passport copy.

What priveledges do I receive by registering? Back to Top  
When the registration is complete and fees paid, you will receive a password by email that will allow access to search for any North American automobile in our database. If you wish to buy a vehicle the registration is mandatory. Delivery services can also be arranged if you're a member.

Why do I need to register? Back to Top  
Buyers must register with us because we need to collect information for verification of legitimacy. It is required that we have full knowledge of our clients. This information assists Global Trader in the release of your vehicle to you at the port of destination. A registration will allow you to buy as many vehicles as you wish for one year. It will also be a fast way for you to arrange delivery.

What fees or deposits must be paid along with a registration? Back to Top  

The fees for a one-year registration is US$150. There is a TOTALLY REFUNDABLE deposit of 10% of the bid or price of the vehicle. The minimum deposit on each vehicle is $1,000 USD, which will allow you to place bids up to $10,000 USD. You may pay either of these by credit card or by wire. See How do I pay?



How do I register if I live in North America? My cousin in Poland, who is a dealer, told me about registering with Global Trader. Back to Top  
This Global Trader export program is exclusively available to people who register from outside of Canada and United States. If you need help or advice in North America with some aspects of your buying info@exporttrader.com or for delivery info@manheimexport.com.


PAYMENT 

How do I pay? Back to Top  
If you are the winning bidder of the auction of a vehicle, as soon as the auction is closed you will receive an e-mail notification with payment instructions.

What payment methods do you accept for buyers located overseas? Back to Top  
All international buyers must pay by wire transfer. Please be advised payments made by DIRECT DEPOSIT to our bank account will NOT be accepted. Any payments made in this manner will be subject to a 14 day hold for clearing by our bank, and you will be held responsible for all penalties incurred if payment is made in this manner and not applied to a purchased vehicle.

Wire transfers Back to Top  
A wire transfer is an electronic payment service for transferring funds by wire from one bank account to another bank account. This is the fastest and easiest method of payment. Once your auction has ended and you are the confirmed winner, we will send you an email with all of the relevant wire transfer account information for your transaction.

Bank wire transfer
This email will include the name of our bank, the account number, and the transaction information needed to perform a wire transfer. Be sure to print out this email and bring it with you to your bank. Go to a branch office of your bank. Most banks require you to set up wire transfers by going into your local branch office as a fraud protection measure. Be prepared with the following on hand:
  • Picture ID.
  • Name of bank transferring funds to.
  • Account number transferring funds to.
  • Transaction Number for the Auction.
  • ABA Routing number of account transferring funds to.
  • (or) Printout of the Wire Authorization form.
Speak with a bank representative to set up wire transfer. Make all transfers prior to 2pm for processing to occur on the same business day.

Western Union
A Western Union money order is similar to a bank's online wire transfer, except you are able to send it to us from any Western Union location. To find nearest Western Union Location please go to www.westernunion.com.When completing the payment form, be sure to include the following information:
  • Pay to:Wes Exporttrader Corp.
  • Code City: WESEXPORTTRADER.
  • State: ON.
  • Account No.: Your Global Trader dealer number and/or stock number.

The Western Union Quick Pay service allows both in-country and international customers to send payments directly to your Global Trader electronically. This easy, reliable service transfers payments electronically and eliminates the time delays and multiple fees often associated with other payment methods. Western Union has two types of agents outside the US and Canada, money transfer only agents and money transfer plus payment services agents. Quick Pay service is available at the second agent type only internationally. See attached the country service listing which shows by country which agents offer Quick Pay, look for the "Y" in the QP column.

We will send you an email notification once your payment has been processed . In the meantime, you can check the status of your transaction online by going to Dealer Section section on ManheimGlobalTrader.com.

What is Global Traders bank wire information? Back to Top  
Beneficiary:
NMCP Enterprises, LLC
400 Northridge Road Suite 800
Atlanta, Georgia 30350
Bank:
Wells Fargo Bank, N.A.

420 Montgomery St
San Francisco, California 94104
SWIFT: WFBIUS6S
ABA: 121000248
USD Account #: 4316109693

Download Instruction

It is a Manheim GlobalTrader policy to not accept third party funds. Manheim GlobalTrader is obligated by law to “know your customer” and accepting funds from other than who purchased the vehicle puts you and our Company at risk. We appreciate your business but cannot compromise our integrity by making exceptions. Please contact GlobalTrader for clarification.



What is your address? Back to Top  
Manheim GlobalTrader
400 Northridge Road
Suite 800
Atlanta, GA 30350
Phone: +1-678-645-8260
Toll Free: + 1-866-852-0186


What does it cost me to buy on ManheimGlobalTrader.com? Back to Top  
We do charge a fee of 150 USD to register and browse through our marketplace. As a winning bidder, you pay the final auction price, auction buyer fee, and export brokerage fee, which are collected by us prior to the vehicle being shipped from the auction location. There is also a charge for title shipment from us to your shipping agent, which is generally $35 USD.

What is an Export Brokerage Fee? Back to Top  
An Export Brokerage Fee is a standard fee that helps cover the cost associated with sourcing products, marketing auctions, running the marketplace and managing services such as payment collection, fulfillment and export documentation preparation for your vehicle . Unless otherwise stated in the auction, our standard buyer's Export Brokerage Fee is 399 USD regardless of the final auction price.

When is my payment due? Back to Top  
Payment must be received by Global Trader within 5 calendar days of the winning bid to avoid any penalty and/or cancelation. This payment includes the full amount of the winning bid, the buyer’s auction fee and the export brokerage fee.
Remember! The auction has the right to void any transaction.
PLEASE NOTE: If we do not receive your payment within 10 days of the sale date, we reserve the right seize your deposit and re-sell your vehicle.

Is there a penalty if I don't make my payment on time? Back to Top  

If the entire invoice amount is not received by Global Trader within 7 calendar days from the date of purchase, a late fee of the greater of $200 or 2% of purchase price will apply on Day 8.



Which currencies do you accept? Back to Top  
Currently, we only accept payment in U.S. Dollars.

How do I check the status of my payment? Back to Top  
We will notify you via email as soon as your payment has cleared. You can also check the status of your payment online in the Dealer Section on ManheimGlobalTrader.com.

How long does it take for a payment to clear? Back to Top  
Wire transfers will be posted to your ManheimGlobalTrader.com account within 1 hour of processing.


BIDDING 

How do I place a bid? Back to Top  
Place your bid by entering your maximum bid amount in the "Your Proxy Bid" box on any auction view page. Once you click "Bid", we will ask you to login. After you have entered this information, the system will display a confirmation screen with all your desired bids, allowing you to verify your information before you click on "Confirm Bid".

How can I automatically increase my bid? What is Proxy Bidding? Back to Top  
You will use Proxy Bidding to automatically bid for you. To use this feature, enter your maximum bid amount (highest bid that you are willing to pay) into the bid box on the auction page. Our system will record your "maximum bid" amount and place a bid at the current LOWEST minimum bid. If another bidder bids higher than your LOWEST minimum bid, the system will automatically place another bid for you. You will therefore again be the current winning bidder. On your behalf, the proxy bidding system will continue to make smallest bids necessary to maintain you as the winning bidder until you are the winner of the auction or until another bidder bids higher than your maximum allowable proxy bid amount. Proxy bids are completely private and are never displayed to other bidders or auctioneer.

How do I know if I've been outbid? Back to Top  
You will receive an email notifying you that someone has outbid your highest bid price. If the auction is still open, you will have a chance to place a new bid or proxy bid by going back to the auction page or by logging into Dealer Section.

How do I know if I've won the auction? Back to Top  
After you have won the auction, you will receive an email notification with payment instructions. Once we receive and process your payment, we will notify you and instruct auction to prepare your vehicle for pick up and/or delivery to the shipping address on file.

How can I cancel a bid? Back to Top  
A bid is a binding contract. Once the bid has been placed, it cannot be lowered, cancelled or retracted.

I am a new/first time buyer on ManheimGlobalTrader.com, and I have already won 1 vehicle. Why can't I place a bid on any additional cars? Back to Top  
It is our policy to allow first time buyers to have no more than one (1) outstanding transactions that require payment. Once all outstanding transactions have been paid, you are free to continue bidding until you win an additional auction. As soon as your first transaction is complete, you will be able to bid again. A completed transaction is one that has been paid in full.

I am a new client on ManheimGlobalTrader.com, and I can only place one bid at a time. Why is this? Back to Top  
It is our policy to only allow new clients to have one outstanding bid at a time. This means that once you place your first bid, you will be blocked from placing further bids. This block will remain in effect from the time you place the bid until the auction you bid on is complete. If you do not win the bid, then you may place another bid. If you win, you will also face a restriction (see details). This procedure is only for new clients. Once you have completed one transaction, this restriction will be removed from your account. A completed transaction is one that has been paid in full.


SHIPPING 

Who is responsible for shipping and/or shipping costs? Back to Top  
The buyer is responsible for all shipments. Global Trader can help arrange shipping through our shipping partner, who can place marine insurance for cars ( optional ) at premium 0.9% (.009)of declared invoice value.

How do I get a shipping estimate? Back to Top  
Shipping estimates (land transport from the auction to US exit port and ocean transport to destination port) are displayed with every car - please only choose country and destination port.
Note: Shipping estimates are provided by third party as a guide only, and are subject to change based on rates charged by carriers.

Are there any extra shipping charges? Back to Top  
No. There are no extra transportation charges. The only extra charges may be for the courier of the original title to US customs and back and the courier of the original title to destination ( if required ). There may be a wire transfer fee for the payment of freight.

How do I check the status of my shipment? Back to Top  
Every client receives access and password to the shipping website https://manheimglobaltrader.com/lo/login where you will find the following information/dates: car ready for transport, scheduled pick up from auction, confirmation of pick up, delivery to the port/warehouse, loading, estimated sailing, confirmation of sailing, freight invoice, container number, vessel name & voyage number and destination agent.

Can you ship to my country? Back to Top  
All countries are not treated the same way because of differences in national security, foreign policy considerations and Federal Regulations. Cars can not be shipped to the following countries:
  • Cuba
  • Iran
  • North Korea
  • Sudan
  • Syria


Can I insure my vehicle during transportation? Back to Top  
Yes, after purchasing a vehicle you may purchase insurance to cover the ocean transport phase of the shipping process. This insurance can be placed at 0.9% of the vehicle value. This insurance covers both damage and total loss.


OTHER QUESTIONS 

How often are new vehicles added to the Global Trader site? Back to Top  
The Global Trader website is updated daily.

How are the vehicles selected to be on Global Trader? Back to Top  
The manufacturer or seller determines which vehicles will be placed on the Global Trader. Global Trader vehicles come from commercial sellers, such as manufacturers, leasing companies, financial institutions, and rental companies. Large and medium-sized dealer consignors and wholesalers may place their vehicles in the Global Trader inventory.

Who determines the sale price of the vehicles? Back to Top  
The seller determines the price at which he wishes to sell the vehicle.

Is the price of the vehicle negotiable? Back to Top  
No. Global Trader vehicle prices are not negotiable.

How will I know where the vehicles are located? Back to Top  
When a vehicle is purchased you will know all of the information about that vehicle. Invoices will be issued and location revealed. Note that when doing a basic search of a vehicle, the actual transportation costs through the port of New Jersey will be stated. Keep this cost in mind when purchasing a vehicle.

Condition Grading Scale - what does it mean? How to read these grades? Back to Top  
  • Grade 5 - Vehicle in excellent condition
  • Grade 4 - Vehicle is better than average
  • Grade 3 - Normal wear and tear
  • Grade 2 - Shows signs of excessive wear and tear
  • Grade 1 - Shows signs of severe abuse
  • Grade 0 - Vehicle is inoperative


Can I see the vehicles I am interested in bidding on? Back to Top  
No, this is not normally possible. Pictures are available usually for a particular vehicle. In some locations it may be possible to purchase additional pictures.

How can I find the history of the registrations, accidents and branding of any vehicle? Back to Top  
As a registered dealer you may access to the complete history of the vehicle from the day it was first sold after manufacture. This information is very comprehensive. It includes all registrations, accidents and the status(branding and salvage) of the vehicle.

What if the vehicle is not in the condition advertised? Back to Top  
We suggest that before you purchase a vehicle that you are certain of the options and condition of the vehicle. This is very precise and documentation will be needed if the vehicle is not as described. You would contact GLOBAL TRADER on all arbitration issues. As in the traditional auction sale, all buyers have the right to arbitrate a vehicle purchase if expectations are not met. A vehicle condition report is performed on every Global Trader vehicle. Additional images on vehicle damage are accessible. Minor scratches and dents are described in full detail. We suggest that before you purchase a vehicle that you are certain of the options and condition of the vehicle.

When will I receive confirmation for purchased vehicles? Back to Top  
When a vehicle is purchased you will know all of the information about that vehicle. Invoices will be issued and location revealed. Note that when doing a basic search of a vehicle, the actual transportation costs through the port of New Jersey will be stated. Keep this cost in mind when purchasing a vehicle.

Does the auction charge the buyer a fee in the purchase of a vehicle? Back to Top  
The auction charges both the buyer and the seller and those fees that the auction charges for your purchase will be included on your invoice. These fees range from US$200-600 depending on the cost of the vehicle and the popularity of the auction. Each auction has different rates. ** Vehicles purchased via GlobalTrader at OVE will automatically have a Post Sale Inspection (PSI) performed on them for the protection of you, the buyer. If the vehicle qualifies for a PSI, the buyer will be assessed the associated fee for this. A PSI is generally around $130 USD.You will be responsible for the cost of the PSI even if the vehicle sale is canceled as a result of a failed PSI.


JAPANESE INVENTORY 

What is Arai's grading scale? Back to Top  
Arai auction inspections follow a different grading scale, starting from a RB or RA vehicle allthe way up to a S vehicle.
  • RB/RA indicates that there is frame damage or repair
  • 0,1, 2 indicates inoperative or heavily damaged vehicles
  • 3 indicates a average condition vehicle
  • 3.5, and 4 indicate a good condition vehicle
  • 4.5, 5, 6, or S indicate high condition with very low mileages and recent manufactures.

Please note that the Arai inspection grading is NOT a guarantee of passing roadworthinessinspections for export.

*NOTE: ARAI Grading scale does not compare to the Manheim grading on a condition report*Click here for details

My bid value and final sale value of vehicle at hammer were the same, why did I not win the vehicle? Back to Top  
Arai proxy bid rules state that a on-site bidder has priority over a proxy bidder in the case of a tie.

Can Arai import vehicles to my country? Back to Top  
Import regulations from Japan versus North American vehicles differ significantly, and is subject to change. While we have provided a list to the best of our knowledge, please contact your local import and customs authority regarding all relevant regulation for import specifics for importing used vehicles from Japan to your country.
*List countries unable / almost impossible to import used vehicles from Japan

What is a pre-export inspection and a pre-export inspection check? Back to Top  
Vehicles coming from Japan to certain countries such as Kenya and Tanzania are subject to certain regulations requiring a road-worthiness inspection of the vehicle. These inspections must be performed by a certified government agency, and are separate from the Arai Auto Auction.
Due to the cost involved with these inspections, we perform a check of the vehicle prior to the inspection to try to lower the chances of the vehicle failing the inspection, thus prohibiting export to the country of choice. After the check is performed by our trained staff, we will provide a report of any repairs or replacements that must be made to the customer. Generally speaking, a used vehicle in good condition will require approximately 800-2000 USD in repairs to pass these inspections, however, these costs can fluctuate greatly from vehicle to vehicle depending on the work that is required.
Countries required to have pre-export inspection

What is the radiation inspection? Back to Top  
After the events at Fukushima reactor meltdown, for occupational safety concerns all vehicles must undergo a radiation inspection to ensure the safety of all that must come into contact with the vehicle for work. While it is rare that the radiation exceeds occupational safety levels, if a vehicle exceeds these levels we will be unable to export it. In that case, your transaction will be canceled automatically and your payment will be refunded to Export trader customer balance as deposit.

Does the auction charge the buyer a fee in the purchase of vehicle? Back to Top  
The auction charges both the buyer and the seller and those fees that the auction charges for your purchase will be included on your invoice. These fees range from US$400-800 depending on the size of vehicle.

Can I make arrangements for transportation by myself? Back to Top  
If the buyer makes export arrangement by himself, then the transaction will be considered as alocal or inland sale and Japanese consumption tax (currently 8% and will go up to 10% within afew years) will be applied on every charged items as well as other fees (such as Recycle fee,etc.) according to the applicable law of Japan. In this case, buyer must make his ownarrangement to get a tax and recycle fee refund from Japanese tax office and recycle center.Furthermore, if the buyer makes export arrangement by himself, the vehicle will bede-registered or title change done by the auction venue and the fees will be chargedautomatically (approx. US$35). After receiving the title certificate, buyer must apply for ExportCertificate with the District Land Transport Bureau and also required to pay all other applicablefees.However, if the buyer requests export arrangements through Manheim GlobalTrader, the buyerwill be able to wave consumption tax charges and can be released from these time consumingand cumbersome refund process as well as de-registration and title change process.